Effective Date: 01/13/2025

Solid Plumbing & Drains (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solidplumbingdrainsinc.com/, use our services, or engage with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you provide to us when you:

  • Register or book services on our site
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotional activities

Personal data may include, but is not limited to:

  • Name
  • Email Address
  • Phone Number
  • Address
  • Payment Information

Non-Personal Data

We may also collect non-personal information that does not identify you, such as:

  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view on our site
  • The time and date of your visit
  • Other diagnostic data

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionalities
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Process your transactions and send you related information, including purchase confirmations and invoices
  • Send you text messages and emails
  • Find and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We may share the information we collect about you in the following ways:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

Third-Party Advertising

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

Law Enforcement

We may disclose your information to government authorities or other third parties if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the services
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at our provided contact information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: (619) 271-3094
  • By mail: 2240 MAIN ST STE 4, CHULA VISTA California 91911 – 3951